Frequently Asked Questions

Ordering & Warranty Info
Q. Where can I find your front latch offering?
A. As of July 2018, we are no longer offering the front latch due to a production backlog. Feel free to check back in a couple of months to see where we’re at.

Q. Is there a warranty?
A. Yes, we offer a 60 day warranty to guarantee the quality of our product.

Q. When does the 60 day warranty start?
A. The warranty applies from the date you receive our product.

Q. Can I pay by check?
A. Yes, contact support for more information.

Installation
Q. Does this product fit tri-toons?
A. Yes, this product works great on tri-toons. See our diagram here.

Q. I don’t see any pictures of my boat and trailer. Will your product work on my pontoon boat?
A. Send us a picture of the underside of your boat to support@4c-innovations.com and/or give us a call.

Q. Can I install it with the boat on the trailer?
A. Yes, this is actually an installation requirement.

Q. Does your product require any cutting or modification to the boat itself?
A. If your pontoon already has guide rails on it these will need to be removed. No cutting or modification to the boat is required.

Q. Do “strakes” get in the way of installation?
A. No, take a look at the pic here. As long as your strakes are angled down and not completely parallel with the floor then our system will install issue. If you have a strake configuration like that described, give us a call and we can make your order custom (at no extra charge).

Q. Can your product be customized to work with other boats?
A. Yes, contact support about this.

Q. Can your product be modified to work on docks and lifts?
A. Yes, contact support about this.

Shipping
Q.  How much is shipping?
A.  Shipping is free to the lower 48 states.

Q.  Which shipping service do you use?
A.  We use FedEx Home Delivery and provide tracking on shipment.

Q.  How many packages will I receive?
A.  The complete standard kit is two packages. Note sometimes FedEx splits these up, for unknown reasons, so that they arrive on different days. Keep an eye on your tracking info after it ships.

Q.  Do you provide order tracking once your products are shipped?
A.  Yes, we’ll send you a FedEx tracking number.

Q.  Do you ship to Canada?
A.  Unfortunately, not at the present time.

Usage
Q.  How does your loader work?
A.  Click here.

Q.  Do you have any tips on proper usage?
A.  Be sure your pontoon boat is clear of the trailer before you start pulling your trailer out of the water. This tip is included with our user guide/installation instructions.

Specs

Q.  What is the minimum clearance needed on the inside of the outer toons in order for the loader to work?
A.  The minimum clearance required for each side is 9-3/4″, but we can custom fit down to 4″ (additional charges may apply).

Q.  Are the bunks treated?
A.  Yes.

Don’t see your question listed? Click here to ask a question or to request that we add your question to this FAQ.

Customer Support


Got a question? We’re here to help 9AM-5PM EST Monday through Friday.

Phone 800-233-0411
Email info@4c-innovations.com

DEALERS & INSTALLERS