Frequently Asked Questions

Ordering & Warranty Info
Q. Is there a warranty?
A. Yes, we offer a 60 day warranty to guarantee the quality of our product.

Q. When does the 60 day warranty start?
A. The warranty applies from the date you receive our product.

Q. Can I pay by check?
A. Yes, contact support for more information.

Q. Does this product fit tri-toons?
A. Yes, this product works great on tri-toons. See our diagram here.

Q. Can I install it with the boat on the trailer?
A. Yes, this is actually an installation requirement.

Q. Does your product require any cutting or modification to the boat itself?
A. Only the front latch (available with our deluxe packages) requires modification to your boat, our standard loader attaches exclusively to your trailer. For more information on the front latch, see the deluxe product pages.

Q. Do “strakes” get in the way of installation?
A. No, take a look at the pic here. As long as your strakes are angled down and not completely parallel with the floor then our system will install issue. If you have a strake configuration like that described, give us a call and we can make your order custom (at no extra charge).

Q. Can your product be customized to work with other boats?
A. Yes, contact support about this.

Q. Can your product be modified to work on docks and lifts?
A. Yes, contact support about this.

Q.  How much is shipping?
A.  Shipping is free to the lower 48 states. Shipping to Canada and AK is $299. Contact support for shipping to Hawaii or internationally.

Q.  Which shipping service do you use?
A.  We use FedEx Home Delivery and provide tracking on shipment.

Q.  Do you provide order tracking once your products are shipped?
A.  Yes, we’ll send you a FedEx tracking number.

Q.  Do you ship to Canada?
A.  Yes, shipping to Canada is an additional $299.

Q.  How does your loader work?
A.  Click here.

Q. How does the deluxe loader work?
A.  Click here.

Q.  Can the Deluxe Loader latching system be operated with one person?
A.  Yes, loading by yourself is easy with our Deluxe Loader latching system. Unloading by yourself is a snap too.

Q.  Do you have any tips on proper usage?
A.  Be sure your pontoon boat is clear of the trailer before you start pulling your trailer out of the water. This tip is included with our user guide/installation instructions.


Q.  What is the minimum clearance needed on the inside of the outer toons in order for the loader to work?
A.  The minimum clearance required for each side is 9-3/4″, but we can custom fit down to 4″ (additional charges may apply).

Q.  Are the bunks treated?
A.  Yes.

Don’t see your question listed? Click here to ask a question or to request that we add your question to this FAQ.

Customer Support

Got a question? We’re here to help 9AM-5PM EST Monday through Friday.

Phone 800-233-0411